Lyla, a timid and first-time member of the food service industry, struggles to say anything besides "yes" while learning to talk to customers over the phone. Her trainer, Murray, fights tooth and nail to teach Lyla any customer service skills.

Christmas elves Melvin, Bernard, Georgie, and Holly are enjoying their day off from Santa's workshop. When the roommates discover their memories will be wiped following Christmas, they must navigate their final days together.