Sophisticated con artists always manage to relieve people of astronomical sums of money and make them do things they would not have thought possible. This is because they are masters in manipulating victims, the environment, and the public. But how do they succeed? How do they create the supposedly perfect deception? Are we so easily blinded?

About twenty years ago, Germany got to know Bernd Stromberg and his team from the claims department at CAPITOL Insurance. Back then, there was nothing vegan in the cafeteria, and bullying and sexism were commonplace in the office. Since then, the world of work has changed enormously. But has Bernd Stromberg changed too?