An undocumented immigrant finds a human heart in one of the toilets of the west London hotel where he works with other undocumented immigrants.

In London, during October 1993, England is playing Holland in the preliminaries of the World Cup. The Bosnian War is at its height, and refugees from the ex-Yugoslavia are arriving. Football rivals, and political adversaries from the Balkans all precipitate conflict and amusing situations. Meanwhile, the lives of four English families are affected in different ways by encounter with the refugees.

The family of Raymond, his wife Val and her brother Billy live in working-class London district. Also in their family is Val and Billy's mother Janet and grandmother Kath. Billy is a drug addict and Raymond kicks him out of the house, making him live on his own. Raymond is generally a rough and even violent person, and that leads to problems in the life of the family.